Non-Football Jerseys & Apparel Exchange Policy
For products other than football jerseys (such as oversized t-shirts, lifestyle jerseys, or other non-customized apparel), size exchanges are available under the following conditions:
- Exchange requests must be made within 3 days of receiving your order.
- The item must be dispatched back to Jersey Factor within 3 days of delivery.
- Customers are responsible for the shipping charges for both returning the original item and receiving the exchanged size.
- Exchanges are subject to stock availability.
Condition of the Item
To be eligible for an exchange, the item must be:
- Unworn, unwashed, and in its original condition.
- Returned with all original tags, labels, and packaging intact.
- Accompanied by the original order confirmation, receipt, or proof of purchase.
Items that do not meet these conditions may not be accepted for exchange.
Non-Exchangeable Items
The following items cannot be exchanged:
- Customized or personalized products, including jerseys with printed names, numbers, or patches, unless there is a manufacturing defect or an error on our part.
- Items that have been worn, washed, damaged, altered, or used by the customer.
- Items returned without their original tags, labels, or packaging.
- Products purchased during clearance sales or marked as Final Sale, where this is clearly stated at the time of purchase.
Important Notes
- Please check our Size Guide carefully before placing your order.
- Jersey Factor reserves the right to inspect all returned items before approving an exchange.
- We reserve the right to refuse any exchange request if the item does not meet the conditions outlined in this policy.
- Approved exchanges are subject to product availability. If your requested size is unavailable, our team will contact you with the available options.
